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Shopping FAQ

Always check availability of your chosen painting before hitting the BUY button. Email-us from the CONTACT US tab. We sell canvases, we license images for digital use and exhibitions, we develop products with the licensed images. Remember to read carefully all the steps below in order for you to become a 100% satisfied Tinga Tinga owner and loyal customer. Happy Shopping!

ORDER

Choose your painting online, send us an email to inquire about availability and double check size. Tinga Tinga are painted on canvas and sometimes measurements are not exact. We will confirm availability back to you and then you will be ready to order your painting by adding it to the shopping cart and pay with PAYPAL or any major credit cards are accepted.

 

As explained in the CONTACT US  tab, you can also enquire about special orders, our artists can paint on whatever or wherever you wish. Enamel, the paint they use, is very versatile and can be used for external projects too e.g. restaurants walls, tables etc.  Why not hiring a painter for your home?  Think big and contact  us!

 

Take few minutes to read about the painter's biography, it might reveal to you more about his life, family or even enlight you on the potentiality of your investment. Some painters have been collaborating with BBC, have had exhibitions around the world, have licensed their artwork to designers,  therefore painting from these painters might grow in value over time.  

 

 

SHIPPING and INSURANCE

Shipping on canvas is free of charge. If you require your canvas to be streched on wood panels please enquire about extra costs. Remember we ship without insurance so if you wish for your paintings to be insured let us know and we will add insurance in the  final cost. Please remember to insure your shipment or to check if you are insured on art shipments under other insurances' policies e.g. home insurance.

 

Framing has also extra costs and it cannot be done in every regions as agreements with framing partners have been selected only in few regions. Please do ask about framing types, colours and materials.

 

The painting on canvas will be sent rolled in a hard cardboard tube together with the invoice and the Certificate of Authenticity. If the painting is stretched on wood we will find the cheapest delivery mode. Within 50 km from our home location (Helsinki, Finland) we can bring it to you (size permitting).

GIFT WRAPPING

If your painting is a gift, please write the message you would like to include with the shipment. We will gift wrap it and include your special message together with the Certificate of Authenticity. Invoice will be sent to you via email.

 

Wrapping materials or message cards cannot be chosen but they will be special and of great quality, up to the Tinga Tinga Nordics' standards.

 

 

RETURNS & CUSTOM TAX

You can return your painting free of  charge within 15 days after delivery. No questions asked. You have 15 days time to send the painting back to our Helsinki address. All returns of paintings on canvases are free of charge, you pay only the postage fee to Finland.

 

As soon as we receive the painting and have checked that everything is fine, we will reimburse you immediately the purchase price (no special bulk discounts or coupons will be returned).

 

Please note canvas stretched on wood can also be returned but an extra fee of 15% of the value of the painting will be deducted if the painting is bigger than the standard 60 x 60 cm.

 

Art can be subject to taxation. Do enquire about your country's taxation and tax free limits on artifacts. In Finland Tulli (Customs) will send you a declaration to fill in online, in three easy steps, and you will pay 9% of the value of the paintings but only if your purchase exceeds 300 € (info updated November 2014).

 

 

 

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All rights reserved

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